Refund policy

RETURN, REFUND & EXCHANGE POLICY

At The Fashion Palace, customer satisfaction is important to us. Please read our return, refund, and exchange policy carefully before making a purchase.

1. Refunds

• Refund requests must be made within 7 days of receiving your product.
• The phone must be returned in its original condition, with no physical damage, cracks, or signs of misuse.
• The product must include its original packaging and any accessories supplied, where applicable.
• All returned products are subject to inspection before a refund is approved.

2. Exchanges

• After the initial 7-day period, we accept exchange requests if the phone is in its original condition or has a technical issue.
• All phones returned due to technical issues will be inspected and tested by our team.
• Damage caused by accidental drops, liquid exposure, misuse, or unauthorised repairs is not covered under this policy.

3. Important Information

• Proof of purchase is required for all returns, refunds, and exchanges.
• Please contact us before returning any product to arrange the return process.

Thank you for choosing The Fashion Palace. You choose us, you choose the best!